Competencias emocionales y burnout en empleados de tecnología de información en el contexto venezolano
Resumen
Abstrac
Emotional Competence and burnout emplo yees of information technology in the Venezuelan context
The objective of this research was to evaluate the association between Emotional Competences and of burnout syndrome in professional of information technology (IT). The sample consisted of 107 professional employees (33 women and 74 men). Data collection was done with the Emotional Competency Inventory and the Maslach Burnout Inventory-General Survey. The descriptive analysis indicates that these IT professionals are at average levels emotional skills, social sensitivity is higher, for the burnout rate is higher effectiveness in relation to emotional exhaustion and cynicism. Correlations analysis showed Emotional competences are associated with burnout syndrome which allows the orientation of organizational preventive and remedial interventions based on emotional competencies.
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PDFP-ISSN 1317-8822 E-ISSN 2477-9547
DOI: https://doi.org/10.53766/VIGEREN
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